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Three Suggested That A Customer 'Translate' Her Irish Name To English – And Twitter Reacted Hilariously

By aidan

December 20, 2016 at 12:10am

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When Caoimhe Ní Chatháil complained to Three that their system was not recognising her name, the simple answer would probably have been to suggest spelling it without the fadas – as their system doesn't recognise 'special characters'.

Not an ideal solution, granted. But sensible at least.

Instead, though, one member of the customer care team decided to think a little bit too far outside the box – and came up with the idea of using a 'translation' in 'English'.

Not surprisingly, this didn't go down particularly well

The network later explained that it was simply an issue to do with 'special characters', but the damage was done for Caoimhe – who explained that she has not been known by the name 'Cahill' since she was 12.

Luckily for Three, though, everyone seems to be in a smashing mood today

Maybe it's the sunshine, or maybe it's the prospect of a long weekend – but Twitter users reacted with humour instead of rage.

*handclap emoji*

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