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Luas Staff Have Offered An Explanation For The Constant Delays And Overcrowding

By kaylawalsh

February 19, 2018 at 11:41am

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Ever since the Green Line was extended in December last year, there have been  major problems with Luas services. 

People are left waiting as trams are delayed every morning, the carriages are overcrowded and Passenger Information Displays are often down. The ticket machines for Park and Ride are also broken on a regular basis. 

In response to people's complaints, Luas has issued a statement apologising for the inconvenience and offering an explanation. 

"With the opening of the Green Line extension to Broombridge we have significantly expanded the Luas network and service," it reads. "A large number of extra passengers are using these new services.

"There has been some reduction in service on the Green and Red lines since the opening of the extension. This is due to availability of trams and high passenger numbers at peak times. We will continue to review the service and make any minor changes we can to improve the service. However, you will see a noticeable change in service when 7 new 55m trams come into service over the next few months."

With regards to the issues with RTPI, they said: 

"We know lots of you depend on Luas Real Time Passenger Information (RTPI). In December, due the integration of new systems for the extension, we had some technical issues with our Apps and Website RTPI. These issues have been fixed and the Apps and Website RTPI is working accurately now. However, we are having some issues with our Lineside RTPI but we are very close to having these fixed.  
 
"We know these issues have affected you and we apologise for this inconvenience. Thank you for your patience and continued support at this time. We will continue to update you when we have any new information."

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